Support
- Journey Support Team
Support Engineering Manager
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Recent activity by Support-
Hi Brittany! Thanks for giving that a try. I talked with our engineers, and it turns out the old ad code being referenced is coming from AdThrive. It's specifically this dns prefetch in the <head> ...
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Hi Theresa! If the script is properly installed, there's likely a firewall or security setting that's preventing the connection. I would check with your host to see if they have any firewalls or se...
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You should hopefully hear back from Tipalti soon, and running Journey is ultimately up to your discretion. As long as you continue to meet the criteria though, you'll still be eligible to run Journ...
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Official comment Hi Bri! You can go to yoursitename.com/wp-admin/admin.php?page=grow-journey-disable (replace yoursitename.com with your own domain) to disable Journey. Hope that helps!
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Official comment Hi Becca! Unfortunately, Wix isn't compatible with Journey because ads don't load properly on Wix. If you ever switch away from Wix though, you can run Journey ads in the future!
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Hi Amanda - it looks like Chicory is running on your site, and that's what the script is picking up on. Could you remove any Chicory scripts, clear all caching, and then try again? Thanks!
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I checked with our engineers, and ads aren't loading on the site yet because it appears there's an issue with your Tipalti information.First, I would verify that the “Street Address” field is where...
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Hi Michelle - ads are looking good on my end so you should be all set! If you're running an ad blocker, that could be the issue. Since you're on the site more often than a typical reader, it's also...
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Hi Brittany! I took a look at your site, and I'm also not seeing any old ad code, so there could still be caching at play. I would clear out all caching plugins, your server side cache through BigS...
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Hey Janine! Could you let us know what your site is? It's possible there's server side or CDN caching at play, but we can also check if we can see any ad code on our end.