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Update Plugin and Conflicting Ad Code

Completed
Amanda Smallwood

Hi! 

I am getting the message that there is a plugin update but it's not available when I check my dashboard. I am also getting a message that I have conflicting ad code. I have looked everywhere on the site and cannot find any conflicting code. Has anyone had one or both of these issues? Any ideas of what to do?

Thank you,

Amanda

 

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4 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team

    For anyone else who runs into the conflicting ad code message, here's an in-depth help article that goes over how to remove conflicting ad code from your site and where you typically can find the conflicting code. Please read over all of the troubleshooting steps and if you need assistance or can't find the code, reach out to your host or developer for assistance.
     

  • Support
    • Journey Support Team

    Hi Amanda - it looks like Chicory is running on your site, and that's what the script is picking up on. Could you remove any Chicory scripts, clear all caching, and then try again? Thanks!

    0
  • Amanda Smallwood

    Hi Rachel!

    Thank you so much! Removing Chicory and clearing the cache worked and we are up and running. 

    0
  • Support
    • Journey Support Team

    Awesome! So glad to hear it :)

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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