Support
- Journey Support Team
Support Engineering Manager
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Recent activity by Support-
Hi Becca! There's not a list of approved platforms, but we work with any platform that lets you add scripts to the <head> area of a site and upload an ads.txt file, which is the grand majority of p...
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Hi Beth! We talked with our engineers, and the “Invalid Version Error” issue should now be resolved and hopefully you'll be able to finish the onboarding process. Could you try again and let us kno...
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Hi Lillie! We're looking into this and I'll send an update as soon as I have one. Thanks for bringing it to our attention!
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Hi Christine! This video ad placement will only pop up if an ad partner bids on it, and as the owner of the site, your ad impressions are used up much more quickly than the average user's since you...
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Hi there! It looks like this error is happening due to a conflicting ad script. I looked at your site, and I'm seeing the following AdSense code being inserted by Site Kit:<!-- Google AdSense snipp...
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Hi Beth - thanks for reaching out! I took a look at your site, and it looks like the conflicting ad code is an AdSense script being inserted by Site Kit. Here's what I see in the source code:<!-- G...
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Official comment Hi Harry! This is intended behavior. The space you're seeing is the space we reserve for the inview ad box. When you scroll, you'll notice the ad scrolls to the bottom of the box, so this space is ...
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Hi Janet! We have an article here that goes over how to block specific ad placements, including the Universal Video Player. It is one of the more performant ad placements, but removing it is totall...
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Hi Theresa - I'm seeing that you've finished the onboarding process and don't see any errors pertaining to the ads.txt file. Is everything looking good on your end now too? And as of now, Chicory i...
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Hi Theresa! I had our engineers take a look, and this might be caused by the Chicory ad scripts running on your site. Just so we can rule it out, could you try removing any Chicory scripts, clearin...