Journey ads script not connecting

Answered

June 10, 2024 08:42

I keep getting an error saying my ads script is not connected. Can anyone help please? I've followed the help guides and still nothing. The plug in is up to date, I've cleared cache, I've added and removed the manual head code, i'm at a loss at what else to try

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Support

Journey Support Team

June 10, 2024 14:39
Hi there! It looks like this error is happening due to a conflicting ad script. I looked at your site, and I'm seeing the following AdSense code being inserted by Site Kit:

<script type="text/javascript" async="async" src="https://pagead2.googlesyndication.com/pagead/js/adsbygoogle.js?client=ca-pub-4397434141115301&host=ca-host-pub-2644536267352236" crossorigin="anonymous"></script>

I would disable any ad or AdSense related settings in Site Kit, clear out all caching, and then hopefully that will do the trick!
0
Rosehudd

June 12, 2024 08:28
Thank you, this worked
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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