Support
- Journey Support Team
Support Engineering Manager
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Comments
Recent activity by Support-
Hi Chris Huber ! Thanks for this feedback. Since there are a ton of caching/optimization/lazy loading plugins, it wouldn't be possible to include all of them in one help article. That's why we just...
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Yes, apparently I need to get a new car! You're very welcome and hope you have a great weekend too :)
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@redouane ben laazouz you're all set!
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Harry I believe the numbers would update every day and therefore drop the previous day/add the new day to the total, which could be why you're seeing different numbers. I'll keep an eye on things t...
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Hi Eliza Cross ! Thanks for writing in. I just took a look at your dashboard, but everything is loading in normally and I'm not getting this error on my end. Could you let us know if this behavior ...
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Official comment Hi there! It looks like the Grow script might not be on the site, which is likely why data is missing for this day and your RPM numbers are skewed. Having the Grow script on your site is a requirem...
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Official comment If you're not being taken to the right place when you click “Enable Ad Script”, changing the link to include the www prefix could potentially take care of this for you. You could try logging in to ...
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Official comment Hi Suraj Kayastha ! As long as you don't see any warnings at the top of your Grow dashboard about the ads.txt file or privacy policy, you should be good to go. The recrawling is only for retargetin...
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Silvia Gentile Polese You're paid through impressions - not sessions. Your earnings and impressions are tracked separately by the ad server, and they're not based on analytics. This means that your...
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Shama Shafiq If the sessions updated, then RPM would also change since RPM is Revenue / Traffic * 1000 = RPM, but this isn't revenue impacting. You can read more about RPM and how it's calculated h...