Support
- Journey Support Team
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Recent activity by Support-
Hey Masab Farooque, you're good to go!
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Hey dragneel! I looked at the dashboards for both of your sites, and it looks like they're both tracking sessions and revenue since 2/11. I do see where sessions look like they weren't tracking for...
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Hey Clet LE BOURDON ! I checked over your site this morning and I’m seeing your Journey script and ads.txt without issue, so your Journey set up should be enabled and good to go. If the ad script ...
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Hey Sridhar, I'm seeing the video ad displaying on your site on my end – here's a screenshot for reference: As the site owner you might not always be served every ad placement (including the video ...
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Hey Carla McGarrah, those are great questions!On our end, your sidebar ads are working great – if you're still unable to see them, we recommend visiting your site in an incognito window and making ...
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Thanks for that additional information, Julie! I've escalated this to our engineers so they can look into this further. We'll be sure to update you as soon as we have more information, and we appre...
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Yurii you're good to go!
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Hey Julie!Would you mind taking another look at your Grow Analytics and letting us know if you're still seeing 0 pageviews? Everything looks good when I check your site on my end, so I wanted to c...
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Hey Susanne! When I locally bypass all caching in my browser by adding ?test=1234 to the end of a URL,, I'm able to see all of the ads load on your site without issue: However, if I don't bypass th...
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Hey Amelia Sandy! I had the script re-crawl your site to take a look at the updated HTML, and I'm now seeing ads populate in your content and sidebar. You should be seeing ads on your end now as well!