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Traffic and Earnings turned to Zero

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  • Support
    • Journey Support Team

    Hey dragneel! I looked at the dashboards for both of your sites, and it looks like they're both tracking sessions and revenue since 2/11. I do see where sessions look like they weren't tracking for a bit, and generally, if you aren't not seeing data in your dashboard, that would likely indicate the Grow script isn't  installed on your site anymore, is being optimized, or is being blocked by some sort of crawler firewall or security setting. Everything looks good at the moment, but if you notice issues like this again you can refer to the instructions in this thread.

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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