Support
- Journey Support Team
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Recent activity by Support-
Hey Shama Shafiq - When I visit your site I'm seeing the sidebar ads load without issue. If you're still having issues seeing your sidebar ad when you visit your site in an incognito window, you c...
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Vandana Vishwakarma - I looked over your site, but on my end I'm not seeing a sidebar on the pages I checked. Would you mind double checking to make sure your caches have been fully cleared, and th...
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boatsgeek - your site has been recrawled and you're all set!
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repixify - The Journey script won't target multiple sidebar ads on a post, so you won't get sidebar ads on both sides of the page. That said, sidebar ads are now showing on https://www.repixify.com...
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Hey Robert Marshall - In order for ads to be placed on those pages, you'll need to add a unique HTML selector that will allow our script to identify the content area. This article goes into more de...
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Elle - your ads are good to go on your new theme!
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Hey Ketki R S - When clicking the link in your email, would you mind using an incognito window and ensuring that any ad blocking extensions or VPNs are disabled? If you still run into issues, could...
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Tania Cardenas there isn't a way to turn off ads when in the backend, so using an ad blocking extension when working on your site is one potential solution if you need to remove ads from the page w...
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Robin Simmons the email has just been resent to the email we have on file for your account. Let us know if you're still having trouble seeing it!
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Topstoryindia - I'm seeing ads load across your site on my end, but let us know if there's a particular post/area you'd like us to give attention to and we'll be happy to take a look and weigh in!