Skip to main content

Stuck at Payment Setup

Joshua Achoka

Am stuck at the Payment Setup step of the onboarding. I have successfully submitted my id and face image; however, I have not received any feedback from Stripe/Mediavine. Am just wondering how long this process takes? Was I to receive an email? Whats happening?

0

Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Joshua Achoka — it looks like you should have received an email from us regarding payment setup. Can you verify that the email we have on file is correct, and that you're not seeing this email in your spam folder? 

    0
  • Joshua Achoka

    Hi, the email you have in the file is correct. I have checked and did check my spam folder, but I didn't see any email from Journey. Can it be resend 

    0
  • Support
    • Journey Support Team

    Hi Joshua Achoka , For further assistance with any payment issues, please write in to payments@journeymv.com

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk