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Journey ads not showing up on my website

Magdalena Jelec

I had unusual bot traffic for more than a week from 3rd world countries, which have now stopped. But for the past week my Journey earnings have been $0 practically, the impressions are very low (also almost 0) and ads are not showing on the website at all, there's a blank space.

 
I purged the cache today to see if this would help (as per your advice in the community), but I was wondering what is the exact reason why my ads are not showing nor earning any money and how to fix it?

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Comments

2 comments

Date Votes
  • Support
    • Journey Support Team

    Magdalena Jelec - I've made an adjustment that should help ads load in. When you have a moment, could you take a look and let me know if everything looks good on your end? 
     

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  • Magdalena Jelec

    Yes, it's working now, thank you!

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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