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Error accepting Journey Terms of Service – unable to proceed

hamza mouhtarime

Hi Grow team,

I’m unable to accept the Journey Terms of Service for my site.

When I click “Accept Terms And Conditions”, I always get this error:
“There was an error accepting the Terms of Service. Please try again.”

What I’ve tried:
- Chrome (normal + incognito)
- Safari
- Multiple attempts over several hours

The checkbox works, but the acceptance never saves.
This seems like a backend / dashboard bug blocking onboarding.

Could someone please reset or manually apply the Journey TOS for my site?

Thank you.

-1

Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey hamza mouhtarime — Thanks for reaching out! Our engineers are currently looking into this. As soon as we have more to share on a fix, I'll post an update here.

    0
  • Allie

    I’m also having this problem with my setup! I also tried multiple browsers. Will stay tuned for the update on how to fix!

    0
  • Tasha Haynes

    I am also experiencing this and here is a screen shot of what I'm seeing if that is helpful.  Both the text on the screen says it is a placeholder as well as the download says it is a placeholder.  I also tried multiple browsers, incognito mode and from my phone.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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