Error after clicking to accept TOS

January 24, 2026 16:33

When trying to accept TOS to set up Journey, I get this error: There was an error accepting the Terms of Service. Please try again

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1 comment

Support

Journey Support Team

January 26, 2026 18:39
Hey Karen Kasberg — Thanks for reaching out! Our engineers are currently looking into this. As soon as we have more to share on a fix, I'll post an update here.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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