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Ads.txt unable to verify

Megan H.

I manually install ads.txt on my site and for the last few weeks it's been unable to verify. I've made sure I'm downloading the most recent version, but it's still not working. 

Any insight on how to fix this? Don't want it to affect anything.

 

 

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Comments

2 comments

Date Votes
  • Eva Phan

    I'm having exactly the same issue. I've repeated the same process I've been using all year—downloading manually, installing into my site, clearing my site's cache, and refreshing, and it's not working whatsoever.

    I wish I had a solution for you—just frustrated that MV can't provide more active support when these issues happen.

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  • Support
    • Journey Support Team

    Hi Folks - we've reached out about this a few times in the community, but if you're having issues verify your Ads.txt file when manually placing it, we recommend connecting with your host to set up a redirect instead. 
     

    This post has a little more information - your Ads.txt URL can be found in your settings. From there, your host just needs to set up a redirect so that all traffic is instead directed to /ads.txt on your site. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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