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Ads.txt Out-of-Date - Unable to verify ads.txt file!

Michela F.

Hi there!

We have been trying several times to update the ads.txt file (we use the ADS.TXT plugin). It always worked well in the past. Since your last update, we have tried to clear also the CDN cache, it does not help. We tried to deactivate and reactivate the plugin ADS.TXT. It also does not help. It looks like there must be something wrong with the new update, at your end.  

Could you please check at your end? 

We noticed that there are 158 lines and 4 more empties lines underneath the text. We tried both: to copy and paste the new updated 158 lines and also the 162 lines (both nothing helps) and we keep getting the same error notification: unable to verify the ads.txt file.

Awaiting your reply.
 

Thank you.

M.

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Comments

6 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Michela F.  - it looks like I'm still seeing mismatched formatting on your ads.txt files - could I have you connect with your host and have them set up a 301 redirect so that all traffic to /ads.txt is instead routed to the URL we host for your site's Ads.txt file? 

    This can be found under Journey Settings > Ads.txt > Install Manually

    I recommend clearing out all sitewide, serverside, and CDN caching after making this adjustment. 

    0
  • Michela F.

    Thank you! We have now redirected our /ads.txt URL to yours. And now the update is fine! Does that mean that in the future we won't need to update our /ads.txt file anymore when a new version of the same file is released? Thank you again!

    Best Regards,

    M.

    1
  • Support
    • Journey Support Team

    Hi Michela F. , 

    That looks perfect! And yes, as you'll be redirecting to the file hosted on our servers, you shouldn't have to worry about the ads.txt file anymore.

    1
  • Ivelina Slavov

    Hello!! I am having the same issue! Could you please let me know what I need to instruct my host to do exactly? Thank you in advance!!!!

    0
  • Support
    • Journey Support Team

    Ivelina Slavov I recommend sharing the update we gave Verbaitem to your host - make sure you grab your Ads.txt url found on your dashboard in the location I outlined above. 

    0
  • Ivelina Slavov

    Ok, thank you! I did ask them yesterday, and they were not sure where to redirect it to… That is why I wanted to make sure I have clear instructions for them. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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