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Discrepancy in Session Numbers on Journey vs. Google Analytics & Pinterest Analytics

Dinal P

Hello Support Team,

For the past two days, I've noticed a big discrepancy in the session numbers reported on Journey compared to my GA4 and Pinterest analytics. Journey is showing more than 50% fewer sessions for the same period.

This has never happened before, so I'm concerned something might be wrong. Am I missing something? How do I fix it?

Would appreciate your guidance in solving in this issue.

Thanks!

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Hi Dinal P - we have information on the discrepancy you're seeing here. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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