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Site ID Verification Email Link not working

Ketki R S

I'm trying to Install the ads and currently at the ID verification stage. I received the email to confirm payment information but when I click the button in the email, the link takes me to a blank page. It simply does not load. Please assist me in completing the verification.

Site - Unseen Colorado (www.unseencolorado.com) 

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Ketki R S - When clicking the link in your email, would you mind using an incognito window and ensuring that any ad blocking extensions or VPNs are disabled? If you still run into issues, could you let us know what browser and type of device you're using? Thanks!  

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  • James Thomas

    i'm having the same issue. the incognito didnt work. i'm using chrome on a MAcBook Pro

    reallybigbikeride.com

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  • Support
    • Journey Support Team

    Hey James Thomas - could I have you try once more, and send us a screenshot of any errors you're seeing in your developer console? 

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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