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Ads Script Errors, Ads.txt Missing, Privacy Policy

Kiki
Edited

Hi, almost every day when I visit the Grow dashboard, I keep getting red alert warnings for these three items:

  1. Ads script not found
  2. Ads.txt missing
  3. Privacy policy page not found

But all of them already exist and are valid on my blog (I have never changed, removed, or edited them). When I tap the re-check/retest button, it shows a green light, meaning they are valid.

Is this normal, or is there something wrong? And could this affect earnings negatively? I’m not sure what exactly needs fixing, so I’d appreciate it if the support team could help identify the issue or assist in resolving it.

CMS: Blogger
Site: (URL)

I have read somewhere that others are experiencing similar issues, but they are on WordPress. 

Thanks in advance 

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Comments

1 comment

Date Votes
  • Support
    • Journey Support Team

    Hi Kiki , 

    I just took a look at your Journey Dashboard. While it looks like your Script Missing and Ads.txt Missing errors have been resolved, your Privacy Policy URL is still having an error. While everything looks correct to me and our privacy policy language is being injected into your Privacy Policy page, we're still getting this error. 

    I've gone ahead and escalated this with our engineering team and they are taking a look at what could be causing the issue.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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