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Cannot complete onboarding

Michael Simpson
Edited

I may be doing something terribly wrong, but I'm having major problems finishing the onboarding process. The Grow Plugin does not show me anything to click to add Journey ads. I tried adding the script to my Wordpress header, but the onboarding says I haven't done it. I cleared the cache just in case, but nothing.

I was able to force the code to be inserted into ads.txt, but I'm still able to complete the onboarding process. I've tried everything that I can find on your FAQs for this process, but I'm not being successful. Apparently, I'm missing something. 

I hope someone can help me out.

My website is skepticalraptor.com

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Comments

5 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Michael Simpson , that sounds frustrating!

    I can see on your site that you do have the Grow plugin running correctly. While you're logged into your wp-admin page, go to your Grow Publisher Portal. Click on the Finish Journey Setup button and then the Install With Grow For Wordpress.

    Then go ahead and click on the Enable Ads Script button.

    If you run into any error messages while doing this, please take a screenshot and let us know!

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  • Michael Simpson

    Hi,

    Thanks for getting back to me.

    I've tried what you've said, but I'm still not able to complete the onboarding. I get an error message that says, “We can’t seem to find your ads script.” I can see that it's there, so I'm not sure what's going.

    Also, my Wordpress site has a slight variation from the norm for the URL. My admin location is https://www.skepticalraptor.com/blog/wp-admin/

    There was some reason that it was set up like that 15 years ago, and it has never caused me a problem. I was able to run Mediavine ads easily.

     

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  • Support
    • Journey Support Team

    Hey Michael Simpson - I've put in a ticket with our engineering team for further investigation. As soon as we have an update, we'll reach back out. 

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  • Support
    • Journey Support Team

    Hi Michael Simpson - it looks like your site is blocking Journey's user-agent from accessing your site, which is why you're seeing the ‘can’t find your ad script' error when onboarding.

    When you have time, can you check with your host and have them double-check for any firewall rules that could be blocking our ‘MediavineMetadataParser/*’ user agent? 

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  • Mahfuzshah81

    Hello Mediavine Team,
    I have completed the technical setup for VehicleBright.com. 
    Could you please review the site and let me know if anything is still pending to complete onboarding?

    Thank you.
     

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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