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Ads on Subdomain

Comments

6 comments

  • Support
    • Journey Support Team

    Hey Francesca Bensi - thanks for reaching out! In this case, you'll just need to run the Journey Script on your Subdomain. After, the Script should take care of the rest, but please reach back out after you have this in place so I can take a quick look on my end. 

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  • Francesca Bensi

    Thanks! I've added the script on the subdomain manually via the header. Not sure if the ads.txt needs to be done again or not? Also I have the Grow plugin installed on the subdomain but when I logged in to connect it it created a separate website on the backend dashboard for Grow and it didn't have the Journey settings enabled on that website. Should I leave that disconnected?

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  • Support
    • Journey Support Team

    Thanks Francesca Bensi! Ads are running on your subdomain. Regarding Grow, we need to make a small adjustment on our so that your Grow settings apply on your subdomain. For now, feel free to keep this disconnected, and I'll follow up as soon as we have an update. 
     

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  • Support
    • Journey Support Team

    Hey Francesca Bensi - it looks like your Subdomain is connected to an existing Grow account on your Grow Dashboard. Would you like to keep this as-is, or would you like us to include Grow on your existing Grow account for underthecoversbookblog.com? 

     

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  • Francesca Bensi

    I would like it under underthecoversbookblog.com 

    That other account was made by mistake when I tried to add it.

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  • Support
    • Journey Support Team

    Francesca Bensi our engineers confirmed that this should be all set for you now! 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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