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I don't see ads on my site

Brandy R
Edited

I don't see any evidence of ads running on my site, but were there before. I'm trying to make sure I have things set up correctly? Also, are ads only in one place or where should I see them running (e.g. bottom, sidebar, etc.) or are there options? Thank you.

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Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Brandy R , It looks like the email associtated with this account isn't connected to any sites on Journey. What website are you writing in about?

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  • Brandy R

    How do I change the Journey email I use to my Grow email I use? 

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  • Support
    • Journey Support Team

    Brandy R - if you set up your site on Journey under a separate email address, you won't be able to ‘merge’ the accounts, but you can add your other Grow account as a separate user by following these instructions. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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