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Is something wrong with my third-party scripts?

Petra Udomprasert

I've been making pretty big changes to my site for the past week (PHP updates, plugin changes, etc), and I just noticed that while the ads are still showing on mobile…

1) I notice none of them on desktop, even the bottom bar and video clip are missing.

2) All the ads shown on mobile are Grow ads and nothing else.

Something has been affecting my affiliate program connections, too. I suspect there might be something blocking my third-party scripts among the changes I've made.

Is this something you can help me look into or fix?

Thank you in advance!

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Comments

4 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Petra Udomprasert , 

    I took a look at your site and had our script recrawl it after your changes. Your ads are now loading in as intended!

    As for other script issues, that's a bit outside of our scope, so I'd suggest having a developer take a look over your site to see if there are any other issues. 

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  • Eze Uchenna

    I'm having same issue, Grow banner is showing instaed of ads for the past month now after optimazing my website, please can you recrawl my site “ezechax.com” see if the issue is from journey or me 

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  • Support
    • Journey Support Team
    Edited

    Eze Uchenna - If you're seeing any type of ad placement, Journey will not need to rescrape your site. This is only done to optimize placements. 

    As the site owner, what you're seeing is likely due to spending more time than the average reader on your site. Over time, advertisers will bid less and less on your personal traffic, but this is expected, as they'll prioritize spending money on new visitors to your site. 

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  • Eze Uchenna

    What do i need to do to avoid that

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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