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[Resolved] Trouble Accessing Payment History and Profile

olatunde iyanda

Hello Mediavine Journey Team

I'm having trouble accessing my payment history and payment profile on the Mediavine journey dashboard, as both pages are displaying blank. Photo attached Could you please help me resolve this issue?

8

Comments

27 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Hi folks,

    Thanks so much for your patience. We recently released an update to resolve the blank payments tab on your Grow dashboard.

    If you're still having issues, we recommend both clearing your site cache and attempting to log out and back in. 

    If you're still not seeing payment from the beginning of the month, please email payments@journeymv.com, and our team will be happy to take a closer look. 
     

  • Support
    • Journey Support Team

    Hey olatunde iyanda –Thanks for bringing this to our attention! This has been escalated to our engineers and I will update this thread once I have confirmation this issue has been resolved.

    0
  • Muhammad Qasim

    I am also facing this same issue.

    1
  • Andrew Armstrong

    I am as well.

     

    2
  • Alexa Carter

    Glad to know it's not just me experiencing this! Will check back in for an update

    1
  • Deepak Yadav

    Same issue 😭 

    2
  • Sikandar

    Hi team,

    facing the same issue. Any update on this? Both payment history and payment profile pages are blanked out / not loading

    5
  • Vincenzo Santacroce
    Edited

    Hi there, I'm having trouble accessing my payment history and payment profile on the Mediavine journey dashboard. When will it be resolved?

    3
  • Abel Babalola

    Interesting.

    Facing the same thing too!

    And ontop that got cents from a MV site I had off the platform since like 2022!

    1
  • Anwar Safi'i

    Same issue, please fix quickly

    1
  • Mego kimani

    i am also facing the same issue glad that there is someone that has raised the issue

    1
  • Sana Urooj

    same issue

    1
  • Johny D. Nguyen

    I have the same issue also and have not yet received this month payment from Feb. Anyone got the Feb payment already?

    1
  • Srirup Mazumdar

    same issue with my site. 

    1
  • ABU SAYEEM

    Same issue

    1
  • Kim Bensing

    Same issue. Can you get us all seeing our dashboards again?

     

    1
  • Moksh Bansal

    Me too same issue!

    1
  • Theresa Goodrich

    Same issue. I also haven't received payment in May.

    1
  • Al Mamun

    Same issue, and didn't get the payment in May.

    0
  • Deepak Yadav

    This issue is still in the dashboard and FEB payment also not received. 

    I need the the payment pdf and informations to make invoices, please fix this as soon possible and release the payment too.

    0
  • Aastha Gandhi

    Hi I am having the same issue. Has there been any update on the same?

    0
  • Tran Huu Van

    me too, hope it get fixed early

    0
  • Mohammad Javed Yar Khan

    Hi,

    Facing same issue from last three days, Please Help.

    0
  • fameshala

    Facing the same issue. Have not received February payment as well. 

    0
  • Kwiinfi Team

    Same issue on my side too. what is the problem ?

    0
  • Theresa Goodrich

    Is ANYBODY going to respond to this? I also still have not received payment.

    0
  • Nauman

    me also facing the same issue please resolve it fast

    0

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