Skip to main content

When ads appear site locks

Theresa Powers

Hello, I noticed a deep drop in sessions, then got a notice that my rss was down, when I checked on mobile, the site was accessible (as you could scroll) until the ads appeared- then the site locked, nothing worked but the ads playing. Thanks for your help. The url is joyoushome.com

0

Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Theresa Powers I took a look at your site on desktop and mobile, and neither one caused the issues that you reported. Could you take another look to see if it's still happening to you?

    0
  • Theresa Powers

    I found that WP Rocket is the culprit. I deactivated it. Not sure if there is something more compatible or if I need to add something to the settings so it's compatible with the ads…?  

    0
  • Support
    • Journey Support Team

    Hi Theresa Powers , glad to hear you were able to find the culprit! It's possible that WP Rocket is optimizing your theme somehow, which is causing issues with the menu you're describing.

    If you want to run this plugin with Journey ads, there is a small adjustment you'll want to make to ensure the script is not optimized. We have a guide on this here. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk