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Verification email not arriving

Tina

Hi I got the email to say I was eligible for Journey, but I am not getting the verification email to get started. I keep trying and pressing continue and it doesn't arrive.  I also got the verification email from zendesk for this forum so I could post here!. So it is not my email address that has a problem. Please help.

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Comments

11 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Tina I just checked your dashboard and it looks like you were able to complete verification. If there's anything else we can assist you with, please let me know.

     

     

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  • Reed

    I'm having this same issue. I have been approved for Journey, but the email verification isn't coming through for me.

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  • Support
    • Journey Support Team

    Hi Reed , I just sent over another verification email to you. If you still aren't receiving it to your normal inbox, please double check that you're checking the email associated with your Journey account and make sure it's not showing up in your spam folder.

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  • Shirrell

    Hello! I am also having the same issue. I have confirmed my email address is correct, and it is not located in my spam folder. Thank you!

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  • Support
    • Journey Support Team

    Shirrell - I've sent this over once more - could you check again on your end? 

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  • Hilda Sterner

    Hi,

    I received an email today notifying me that I was accepted into Journey. When l log into my Grow account and try to follow the steps to get started, I'm stuck on the first step, verifying my email. I did not receive the email. It is not in my spam folder. Any help with this would be appreciated!

    Thanks, 

    Hilda Sterner

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  • Support
    • Journey Support Team

    Hilda Sterner - could I have you double-check that you're checking the correct account for this email? The Email on file tied to your application ends with hildaskitchenblog.com

    I've just sent out another email this afternoon. 

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  • Hilda Sterner

    Hi, I would prefer that you send it to the one that ends with montanahomesteadharvest.com, however, the other one you mentioned would also work if necessary. But the one you mentioned is not the email associated with the blog I'm trying to monetize with Journey. Either way, I did not receive the email that you resent. It's not in either mailbox, and not in spam folders. Thanks for your assistance!

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  • Hilda Sterner

    Follow-up: I received an email today, but it was to my homestead email, and as you said, it wouldn't let me verify with it; The notification said I wasn't the account holder. I guess I need it resent to hildaskitchenblog email again… 🤦🏽‍♀️

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  • Support
    • Journey Support Team

    Hi Hilda Sterner — email verification when onboarding will always go to the email address that's associated with the ‘owner’ role. In this case, it's the email tied to hildaskitchenblog.com. 

    It sounds like you accepted the email while logged into the other user account you have on your account. I am seeing that you've gone through onboarding, but let me know if you have any other questions! 

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  • Hilda Sterner

    Thanks, I'm all good now! 

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