Skip to main content

Tech Support Needed

Melissa Harms

I’ve been closely monitoring my daily earnings and noticed a consistent pattern that I’d like your help understanding.

Each morning, the previous day's GA4 sessions and earnings appear in my dashboard. However, as the day goes on, the session count for the previous day increases, but the total earnings for that day remain the same—they don’t reflect the updated session count.

I’ve attached two screenshots to illustrate this: one from the morning and one from later in the day. You’ll see that while the session count increases, the earnings stay the same.

This seems to happen every day. Could you help clarify what might be going on?

Thank you!

Melissa

0

Comments

4 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Melissa Harms - I just posted an update on this behavior here, but I wanted to take a minute to follow up with you as well. 

    The changes you're seeing in session reporting throughout the day are due to a limitation of the Google Analytics API. We ask Google for data around 10AM EST (the same time earnings are reported) and then ask again a few more times over the next 48 hours. 

    The reason for the change in session data throughout the day is that Google continues to update the numbers on their end, which can take up to 48 hours to be genuinely 'accurate.' We have a few scheduled updates to the Journey Dashboard to reflect this more clearly in the future. 

    Your earnings are calculated independently of Google Analytics using a separate set of tools we have full control over, and they are accurate by 10 AM the following day. This means that even if Google Analytics was missing from your site, you would continue to be paid accurately. 

    0
  • Melissa Harms

    Thanks for your response. So if I'm understanding correctly, I'm being paid for the total sessions, even though the total is not updated on the dashboard? The GA number is consistently higher than what it says on Journey (until the next day when it updates, yet it doesn't update the income.)

    0
  • Support
    • Journey Support Team

    @Melissa Harms—You're paid by ad impressions, which are calculated by the Journey script, not by Google Analytics sessions, so even if your traffic is reporting incorrectly, your revenue will be unaffected.

    Impression data is different than Sessions in GA4, which is calculated based on when readers access your posts. We use session data as a benchmark to calculate how many readers are accessing your site, and is used when calculating RPM. 

    0
  • Melissa Harms

    That makes sense! Thanks so much for clarifying.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk