Skip to main content

Comments

3 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Pankaj verma! To troubleshoot, would you mind letting us know:

    - If you're trying to log in with the email address that's attached to the Grow account for celebzbiography.com. 

    - If you've tried logging in with an incognito window or in a different browser. 

    Thanks!

    0
  • Pankaj verma

    Hi,

    I tried opening the journey by mediavine in incognito window and it opened. However, it shows this while adding my site:

    Journey approved this site before and due to some reasons, i switched back to Adsense and removed the grow code. But now, i want to reapply for Journey, but it shows this error. It shows that i am running grow via the Mediavine dashboard, but this site is not added in Mediavine.

    0
  • Support
    • Journey Support Team

    Hi Pankaj verma - this site is currently running Grow under a seperate email address. If you're using a different Grow account to add this site to Grow, I recommend logging in using your other account. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.

Powered by Zendesk