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Follow-up on Journey Errors and Potential RPM Impact

Mo

Hi Mediavine Support,

I wanted to reach out regarding a noticeable drop in my RPM over the past few weeks, which seems to have started around the same time I began seeing errors in my Journey dashboard related to the Privacy Policy, ads.txt, and ad script verification.

Before these issues, my RPM was consistently around $10, but during the time these errors were present, my RPM dropped to around $6. Now that all the errors are resolved, I’m wondering if those verification failures could have led to a reduction in advertiser demand or lower bids from certain partners.

Could you please check if any demand partners had reduced bidding or excluded my site due to these verification issues? Also, if there’s anything else I should do to help restore full demand, I’d really appreciate your guidance.

Thanks so much for your support — looking forward to hearing back!

Best regards

1

Comments

8 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Mo - When I go to check your site I was hit with what looks like a Cloudflare Bot Checker. 

    On occasion, this can prevent advertisers from scanning your site. Was this recently installed around the same time you noticed that drop? 

    0
  • Mo
    Edited

    Hi,

    Thanks for the clarification. Yes, I installed Cloudflare security recently due to huge bot hits, and started to see the RPM drop to start since I set it up; along with those other errors like ads.txt I mentioned now solved. 

    I could set up some rules to skip this verification for the advertisers if you could tell me their source (E.g. I skiped these ruls for MediavineMetadataParser with a custom Cloudflare rule). Or how else can we solve this? Thanks for your help!

    0
  • Support
    • Journey Support Team

    Hi Mo One thing you can do is add your ads.txt file to a whitelist for your Cloudflare firewall. That should help advertisers see your file. 

    1
  • Mo

    Hi,

    Thanks for the suggestion. I have whitelisted https://w**p.com/ads.txt and it now loads without the bot verification challenge.

    Is that all I need to do, or do you have any other technical suggestions?

    0
  • Support
    • Journey Support Team

    Hi Mo that should do it! It may take some time for thing to take affect, but you should keep an eye on your analytics to make sure things are improving.

    0
  • Mo

    Sounds good, thank you for your help - I appreciate it.

    0
  • Mo

    Hi,

    Following up on this after a month. I still didn't see a bit of improvement on my RPM despite your suggestions. It's been a month since I whitelisted my ads.txt page, but the RPM is never going back to where it was, before this issue. On the worst day, I used to have at least a RPM of $10, which now never even exceeds $6.50!

    I would appreciate your suggestions/ recommendations on this.

    0
  • Mo

    Following up on this - I see the last reply was approved but it was not addressed. Please help me with this!

    The RPM keep getting worse. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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