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4 comments

  • Support
    • Journey Support Team

    Hey Vinita Sharma, Journey doesn't support AMP, which is why you aren't seeing ads on your mobile pages. In order for in-content ads to work on mobile, you'll want to walk back AMP. Thanks!

    0
  • ZAKARIA

    Hey Manager,


    I hope this message finds you well. I'm experiencing an issue where ads are not showing on my website, and I'm seeking your assistance in resolving this problem.

    Could you please assist me in identifying and resolving this issue? Any help would be greatly appreciated!

    Thank you in advance for your support.

    0
  • Support
    • Journey Support Team

    Hi ZAKARIA , It looks like this email is associated with a few sites. Which website are you having issues with?

    0
  • ZAKARIA

    Thank you for your response.

    Actually, the issue with ads not displaying is occurring across all the websites associated with this email, not just one. It seems to be a problem that is affecting all of them.

    Please let me know if you need further details or if there’s anything I can provide to help troubleshoot the issue.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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