How to transfer existing account? (I purchased a website with an existing account)

January 05, 2025 12:16

I recently purchased a website that already has existing Mediavine Grow account. I would like to avoid a period without advertising, when I try to add this site to my account, it says the site is already on another account. Can I get some help here on recommended next steps?

Comments

3 comments

Support

Journey Support Team

January 08, 2025 16:25
Hey Sumit Dey Sarkar - New Owners would be required to re-apply when the site is purchased. You can use this help article here to walk you through next steps.
0
Sumit Dey Sarkar

January 08, 2025 18:24
I've tried doing that step by step. Still facing same issue.
0
Support

Journey Support Team

January 08, 2025 20:33
Hey Sumit Dey Sarkar - You will need to reach out to help@journeymv.com so we can make administrative changes from our end.

Please note help@journeymv.com is for administrative changes and any questions about RPM or performance should still be directed to the community.
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

Please sign in to leave a comment.