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Missing Earnings from September – Need Assistance

Impostorfoot

Hi, I’m experiencing an issue with my September's earning. I earned $25 in September, and the payout date was set for December 5th. Since it was below the minimum threshold, I couldn’t cash it out.

The amount was showing on my dashboard until yesterday, but now it’s completely gone. I don’t see it added to my earnings for October or November.

I’m really concerned about what happened to this earning. Could you please check and let me know where it went? Thanks!

Website: Impostorfoot.com

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Comments

6 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Impostorfoot - Those earnings aren't lost - they just wouldn't show on the dashboard currently but any unpaid earnings would be rolled over once that threshold is met. 

    While I don't have a timeline just yet - our Engineers do have eyes on this feedback and hopefully you'll be able to see lifetime earnings in the near future. 

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  • Kamrul Huda Sattari Saad

    Hi Support, Thank you for your response. I am also facing similar issues as Impostorfoot. My earning was nearly $60. I understand your reply about this concern. However, I would like to have a follow-up question on the payment threshold issue.

    So my payment country is the United States and I have set the payment method to be Direct Transfer/ACH. So what is the minimum payout threshold for my method? I am using a Bank Account Provided by Payoneer. Thanks in advance.

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  • Monica P

    Hi Mary! I'm also missing payments for September that would have been paid in December. And then I was supposed to recieve a payment yesterday. Where can I see that they are held?

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  • Support
    • Journey Support Team
    Edited

    Hey Kamrul Huda Sattari Saad - You can check out this help article here for assistance but here's the chart showing the minimum payouts per payment method. 

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  • Support
    • Journey Support Team

    Monica P Could you email payments@mediavine.com so we can see what’s going on? 

    In your email, please send over the following:
    - domain/URL
    - email associated with the account
    - amount expected to be paid 

    *please know that we have a $100 payment threshold for most payment methods. If you’re inquiring about a missing payment, confirm it should be over $100.

    Just a heads up - This email is only for payment-related questions. Any other questions should still be directed to the community.

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  • Monica P

    Will do! thank you!

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