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ads.txt not working

Jenn Breisacher

The Grow plugin has never worked for me with Journey, so I have always added the ads.txt manually. Every once in a while I get the alert that it is outdated and I need to update it. No problem.

I got that message today, went into my host, deleted the current ads.txt file, and uploaded the one on my dashboard. However, no matter how many times or ways I have attempted to do this, I still keep getting the same error message: We are unable to verify the ads.txt file.

I even tried to download the plugin again, and it still doesn't give me any Journey options. 

Please help so I can get this fixed sooner rather than later. Thank you so much.

1

Comments

10 comments

Date Votes
  • Jenn Breisacher

    To add more information, I also just added a redirect within my host so I shouldn't have to worry about the file updating in the future (in theory!)….still having the same error message, though. 

    0
  • Rudi Nor

    I am facing the same issue. 

    I did everything from manually uploading ads.txt to root; I also tried the troubleshooting options and redirecting my domain.com/ads.txt to the URL given in the Grow dashboard.

    0
  • Support
    • Journey Support Team

    Hey Rudi Nor & Jenn Breisacher - You may need to reach out to your host to check and see if there are any host-level firewalls set up that block certain bots from crawling the site, and if there are, request that those blocks be removed.

    0
  • Jenn Breisacher

    Hi Mary. I tried that. I followed all their instructions and still nothing. 

    0
  • Support
    • Journey Support Team

    Jenn Breisacher Just to double check - your host verified there wasn't a host-level firewall or any security settings contending with the ads.txt? 

    0
  • Rudi Nor

    No problem with security or firewall. Ads.txt has never been an issue before this. 

    0
  • Jenn Breisacher

    Correct, but it just started working again! Must have just been some type of glitch, thank goodness. Thanks for your help!

    0
  • Katja

    I'm having the same issue. I've just spent over five hours trying to fix this. I also contacted the hosting provider (hostinger) and sent them the instructions. They flushed the cache and manually added the ads.txt file several times, but it's still not working. Could someone please help out with this? 

    0
  • Support
    • Journey Support Team

    Hi Rudi Nor and Katja ! We're seeing the files as up to date on your sites. To avoid this in the future, we recommend adding a redirect to our servers so you don't have to manually update the ads.txt file each time there's an update, and you can read instructions on how to do that here. Your host should be able to easily set this up for you. Thanks!

    1
  • Katja

    Thank you 🙂 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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