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does new IP address change anything

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Carole Yu

I had an issue with my website, and my server company had to restore it, which means there is a new IP address.  Does this affect the journey monetization, or is there anything I need to do, to ensure I keep getting monies from visitors to my website?   Also, when I just checked the journey dashboard (or whatever you call it) I got this message, below in italics.  Why does it keep going back to “ads script and ads text is missing.”  I have had that many times when I come to this dashboard.  Am I supposed to do anything?  It seems I still get monetization even when I have these warnings. 

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<script type="text/javascript" async="async" data-noptimize="1" data-cfasync="false" src="//scripts.scriptwrapper.com/tags/4e31ea3d-4534-41f1-a734-275412255de0.js"></script>

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  • Official comment
    Support
    • Journey Support Team

    Hi Carole Yu ! A change in IP address shouldn't impact your earnings or anything with your ads. 

    If you're consistently getting messages that the dashboard can't find your privacy policy, ad script, or ads.txt file, this would indicate either the script was missing from the site temporarily, the site was down for a period of time, or the script was being optimized. I don't see these messages on your dashboard currently though, and it doesn't appear the script is optimized, so this is likely tied to the downtime your website was experiencing. 

    I do see your ads.txt file is out of date -- the most recent file is from 10/21 and the one on your site is from 9/10, so you'll want to copy and paste the new ads.txt file contents into your ads.txt file, clear all caching, and then that notice should go away. If you have further questions about the ads.txt file, you can refer to this existing thread. You can also refer to this help article.

    Thank you!

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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