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Easyonlinebakinglessons

Is there any email for contacting support?  I applied on day one and it is still pending on the dashboard.  Not heard anything since July and with SheMedia and want to move as soon as possible as my traffic has continued to grow since I added the Grow widget and well past the criteria.  Anyway I can get my site checked to see if it is still being considered, inelligable etc.  

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Comments

6 comments

Date Votes
  • Support
    • Journey Support Team

    Hi Easyonlinebakinglessons - I can jump in here. 

    Because Journey is intended to be self-support, we're directing all questions here to the community. I tried to look up an application under your email address and I wasn't finding one. Could you provide your site's URL and I can look it up that way? 

    If you'd prefer to keep it hidden, please let me know and I won't post it publicly. 

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  • Easyonlinebakinglessons

    Just making sure my email got back to you Mary, but if not, my site is Caroline's Easy Baking Lessons @ https://www.easyonlinebakinglessons.com/

     

    thanks

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  • Support
    • Journey Support Team

    Hey Easyonlinebakinglessons - I just took a look and it seems you have two accounts set up for your site in Grow. The one circled in purple is the Grow account connected to your site, but the Journey application that was submitted was under the account highlighted in orange which is not connected to your site. 

    Since the application was started under an account that doesn't have Grow actively running on your site, Grow hasn't been able to collect any data for your application. 

    If you'd like I can go ahead and delete the account that's highlighted in orange and then you can apply for Journey under the account that has Grow actively connected to your site. 

    Once you've applied under the top account, let me know and I'll take a look to make sure data is tracking for your application! 

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  • Support
    • Journey Support Team

    Hey Easyonlinebakinglessons I saw you posted elsewhere but I figured I'd follow up here in our original thread. 

    I went ahead and deleted the dupe account and I can see that you've applied for Journey under the account that is connected to Grow. I'm seeing data be collected and your application is in good standing! 

    Here's a great article on content optimization which is a nice place to focus while you wait. We'd also recommend taking a look at our Recommendations and Best Practices for Grow to be sure you have everything set up in a way that will benefit you and help you continue to grow your traffic. 
    ​

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  • Lizette Schuurman

    Hi Journey / Mediavine Team,

    I wish to terminate my participation in Journey by Mediavine for my website:
    www.thesaltybeachbums.nl

    Please consider this email as my 30-day written notice, as required by the Terms. I know I have still one month to go (as I can recall it was 90 days?). 

    Kindly confirm receipt of this email and the effective termination date.

    Thank you,
    Lizette Schuurman

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  • Support
    • Journey Support Team

    Lizette Schuurman n, please reach out to help@journeymv.com for all questions related to account maintenance. 

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