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Deleted Account Now Cannot Add Site

Lewis

I briefly had my site set up on another Grow account but wanted to move it back to the original account it was on. I deleted the Grow account it was on but now cannot add the site back as it's saying it's associated with another account yet this account no longer exists. 

How do I fix this? 

Thanks! 

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Comments

9 comments

Date Votes
  • Support
    • Journey Support Team
    Edited

    Hey Lewis, we'll be happy to help with this! Could you please let us know what site you're referring to so we can make sure we're on the same page? 

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  • Lewis

    namemybaby.io 

    Thanks :)

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  • Support
    • Journey Support Team

    Hey Lewis , could you try and add namemybaby.io to your original account now? We made an adjustment that should let you add it, but let us know if you're still running into issues.

    0
  • Lewis

    That's 100% perfect! Thanks for sorting Tony, have a great day

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  • Mkay

    Please I'm having the same issue with pixelorbyt.com please could you help. I've been trying to get someone to assist me but no one has been replying.

    0
  • Support
    • Journey Support Team

    Hi Mkay ! I unverified your old account so you should be all set. Thanks!

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  • hicham elmounaim

    Please I'm having the same issue with recipesguides.net please could you help. I've been trying to get someone to assist me but no one has been replying.

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  • Support
    • Journey Support Team

    Hey hicham elmounaim - Just to confirm, you want to delete recipesguides.net from your Grow Publisher Portal? 

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  • hicham elmounaim

    i confirm

     

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