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Struggling to understand the rejection!

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  • Support
    • Journey Support Team

    There often isn’t a singular reason as to why a site might be rejected or ineligible. Eligibility is determined by a number of things and there are many pieces to the puzzle so to speak. 

    You can read more about why a site may have been rejected here. 

    Here's a great article on content optimization which is a nice place to focus while you wait. We'd also recommend taking a look at our Recommendations and Best Practices for Grow to be sure you have everything set up in a way that will benefit you and help you grow your traffic further.

    You can continue to run Grow on your site in the meantime. That way we can continue to monitor for eligibility in the background if you'd like. There is no further action you'd need to take at this time to reapply if you're interested. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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