No ads on Mobile

September 20, 2024 20:18 Edited

I installed journey about 3 days ago and am seeing ads on desktop, but not on mobile? New to all of this, but I'm assuming there should be mobile ads as well.

https://www.hillhomelove.com/blog/

Comments

6 comments

Support

Journey Support Team

September 20, 2024 21:08
Hey Megan H. I took a look at your site and I'm not seeing any in-content ads on desktop or mobile. I believe caching is at play here. You can use these instructions to bust your cache and I'll go take another look!
- Clear your Cache
- How to Clear Your Cache on WordPress Sites
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Megan H.

September 22, 2024 02:43
Cleared my Cache via WPRocket. But I don't think that fixed it?
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Support

Journey Support Team

September 22, 2024 13:13
Hi Megan H. - it looks like I'm seeing the same behavior as Mary. I only see Ads when I manually bust the cache on my end by appending a ?test=123 to the end of any URL I tested this morning.
Could you reach out to your host and have them clear out all sitewide, serverside, and any CDN caching you have on your site, followed by having them check and confirm that they're seeing the Journey Script? This script starts with scripts.scriptwrapper.com
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Megan H.

September 23, 2024 02:04
I think I fixed it?! Some WP Rocket settings may have been affecting it.
Referenced this article: https://journeymv.zendesk.com/hc/en-us/articles/24233502730267--How-to-Resolve-Script-Optimization-Conflicts
Please let me know if you are seeing ads on my desktop and mobile site now!
Thanks.
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John

Journey Support Team

September 23, 2024 19:18
Hi Megan H.! Yes, I just checked on the site and am seeing ads displaying great on my end as well, so that looks to have fixed the issue. Thanks!
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Amber

November 29, 2024 03:19
The article https://journeymv.zendesk.com/hc/en-us/articles/24233502730267-How-to-Resolve-Script-Optimization-Conflicts list above worked for me! It was my WP Rocket giving me conflicts.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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