Payment Issue

September 10, 2024 10:13

Hi!

My payment from 9/5 has not yet cleared into my bank account. When I looked into this, I realized that my account number was entered incorrectly in the payment profile. Is there someone that I can connect with to track down the missing payment from 9/5? I have updated my account number in the system.

Thank you!

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Official comment
Support

Journey Support Team

September 12, 2024 16:05
Hey Amanda Smallwood - Could you email payments@mediavine.com?
In your email, please send over the following:
- domain/URL
- email associated with the account
- The amount expected to be paid
Please know that we have a $100 payment threshold for most payment methods. If you’re inquiring about a missing payment, confirm it should be over $100.
Just a heads up - Payments@mediavine.com is only for payment-related questions. Any other questions should still be directed to the community.

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