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sticky ad

Susana

When I open my site on my desktop, a sticky ad appears in the middle of the screen and covers most of the text, making it very difficult to read the content and creating a terrible user experience. 

How can I remove this ad ? Thanks

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Comments

10 comments

Date Votes
  • Support
    • Journey Support Team

    Hey Susana - thanks for writing in! It can take a day or two for Journey to ‘learn’ where to place optimized ad placements, but since this one is intruding on your post content, I've gone ahead and manually removed this ad placement so it no longer overlaps.

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  • Susana

    Thanks so much, Ryan. It´s good now.

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  • Susan Calvert

    Hello, I am having this issue as well.  I have a sticky add in the middle of my screen.  Can you please help removed it?  Thank you!

    Sojournswithsue.com

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  • Support
    • Journey Support Team

    Hi Susan Calvert ! Could you send a link to a post where you're seeing this behavior and a screenshot? Ads look normal on our end. Thanks!

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  • Susan Calvert

    Hi Rachel, 

    Thanks for replying so quickly!  It looks like it's gone away.  I will post again with the needed info if I see it again.  Thanks!

     

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  • Jennifer Gregory

    I have the same issue: https://cocktailscafe.com/7-christmas-shots-with-fireball/
     

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  • Support
    • Journey Support Team

    Jennifer Gregory this should be resolved now!

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  • Jennifer Gregory

    Thank you so much!!

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  • Erin Moreland

    I'm having the same problem except mine is blocking my cookie accept button so Google has dinged me on this. Is there a way to disable the bottom sticky ad on my blog? 

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  • Support
    • Journey Support Team

    Hi Erin Moreland !
    In the past, we've found that Journey publishers have been able to make adjustments to the placement of widgets at the bottom of the screen by either adjusting a placement setting in the widget's settings or adding a few lines of CSS to the site to move the widget from below the adhesion ad. 

    However, if you would like to disable the ad entirely, you can check out this help document for more information. We do not recommend removing the adhesion ad because it is one of the most profitable ad units, but if you would still like to remove it, that article should help.

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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