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We encountered an issue setting up your payee profile with Tipalti.

Saif Ur Rehman

Hi There, 

I've joined Journey by mediavine recently. After setting up my account, I'm facing the following issue. (I've Selected Hold Payments options) screenshot attached:

I've tried contacting Tipalti, but no response.

Can you please assist me on this issue?

 

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Comments

17 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team
    Edited

    Sarra Bourezg Could you write in to payments@mediavine.com? That way we can take a look. 

    Just a heads up - Payments@mediavine.com is only for payment-related questions. Any other questions should still be directed to the community.

  • Support
    • Journey Support Team

    Hey Saif,
    Can you confirm that everything else within the payment profile has been filled out? 

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  • Sarra Bourezg

    I have same problem and everything has beed filled and no anwser from Tipalti

    0
  • Support
    • Journey Support Team

    Hey Sarra Bourezg How long did you email Tipalti? 

    0
  • Sarra Bourezg

    5 or 6 days 

    0
  • Sarra Bourezg

    Ok i sent email to payments@mediavine.com i am waiting now

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  • Shah

    Hi Hamza was your issue solved? I m facing exact same issue but getting no reply from Tipalti & Mediavine Team. Your guideance will be of value to me.

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  • Support
    • Journey Support Team

    Hi Shah - I tried to find your email to payments@mediavine.com but I didn't see anything. Did you write in? 

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  • Support
    • Journey Support Team

    Hey Shah - I looked again and I'm not seeing it so it could have been routed to spam. Can you send in another email to payments@mediavine.com? You can put Attention: Mary in the subject line and I'll keep a lookout for it. 

    Be sure to include the domain/URL and a screenshot of the error message you're seeing. 

    P.S. I'm going to go ahead and delete your messages just to make sure I'm not having your email address listed publicly. 

     

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  • Shah

    Again sent the email.

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  • Support
    • Journey Support Team

    Got it! 

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  • Shah

    Mary is there any update to my payee profile issue. Your team member asked me to do that in incognito tab. I did that multiple times from different browsers but issue presists.

    Kindly give some solid solution.

    0
  • Support
    • Journey Support Team

    Hey Shah - You'll want to continue to work with our Payments team via your email thread. If the issue persists, let them know so they can continue to troubleshoot with you. 

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  • Hritwik Raj

    Hi, 

    I am also getting the same error. Tried multiple times. Sent an Email to Payments Mediavine and the Support Team for Tipalti. 

    Is there any fix?

    Regards

    Hritwik Raj

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  • Bulbul Ahamad

    I have same problem and everything has beed filled and no anwser from Tipalti


     

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  • Shahadat Hossain

    Support I am facing the same issue. Any solution? 

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  • Shah

    To all the people who are facing issue, do not put your payment on hold. Must add bank details & this will resolve your issue I hope.

    It worked for me atleast.

    1

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