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5 comments

Date Votes
  • Support
    • Journey Support Team
    Edited

    Hi Gloria! You have a lot of extra ads.txt lines in your ads.txt file for other ad providers above the Journey ads.txt file. These extra lines need to be removed for the ads.txt file to show as up to date. You would want to remove everything above the following line in the ads.txt file:

    # Ads.txt v20240606 

    This is the first line of the Journey ads.txt file, so everything above it needs to be removed and your host should be able to help with this if you aren't comfortable editing the file yourself. 
     

    0
  • Gloria Barr

    You have been a great help, Rachel

    Well, I did it myself (much to my surprise).  Still shows “missing” but I assume it just takes time for that message to go away?  Or did I do something wrong?

    0
  • Support
    • Journey Support Team

    Hi Gloria! The ads.txt file looks good to me now and I don't see any “missing” errors in the dashboard, so you should be all set.

    0
  • Jeanne Grunert

    I am receiving a similar message. My site is saying the ads.txt file is “out of date.” However, it was installed less than a month ago and nothing has changed with my account here. Ads are displaying correctly. I checked my code and there is nothing above the file like in Gloria's example. Can you suggest a next step, please? Thank you. I am really happy so far with this program and want to keep participating.

    0
  • Support
    • Journey Support Team

    Hi Jeanne Grunert - the contents of your site's Ads.txt file are different than the up-to-date version of the file that can be found from the Journey Settings tab in your Grow dashboard. 

    Updating the contents of this file on your site with the up-to-date version of your Ads.txt file will take care of the error you're seeing.

    Additionally, the Journey ads.txt file is constantly updated - another option would be adding a redirect to our servers so you don't have to manually update the ads.txt file any time there's an update, and you can read instructions on how to do that here.

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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