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5 comments

Date Votes
  • Support
    • Journey Support Team

    We do require a 30 day notice, please email help@journeymv.com with your termination notice in writing. 

    0
  • kamran hamid

    This is my 4th day, do I need to complete 90 days like Mediavine or 30 days ?

    0
  • Support
    • Journey Support Team

    We do require waiting the first 90 days, however feel free to email into the above email to request your termination, as we've been looking at each situation individually.

    0
  • August DeWindt

    Hi Karla, 

    Is the email to send a 30 day notice still help@journeymv.com? I need to send my 30 day notice today as I'll be starting with another ad network mid February. 

     

     

    0
  • Support
    • Journey Support Team

    Hey August DeWindt - Yep! That's the email. If you are looking to terminate your account with Journey, please email your 30-day notice help@journeymv.com. Be sure to include the URL to your site in your email. 

     

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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