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Journey onboarding issue: conflicting ad code running on your site

Featured Answered
Sophie Kaluza

Hello Mediavine Journey Team & Community, 


 

Yesterday I have received the eagerly anticipated invitation to journey. I tried to connect everything but run into an issue I can't seem to solve by myself. This notification popped up saying that my website still has conflicting ad code:


 

I signed up for Ezoic in January 2024 but ultimately decided not to put their ads onto my site. So while ads never went live with ezoic there still seems to be code on my website. I tried various things including:

- removed my site from ezoic ads in the ezoic publisher dashboard

- removed my cloudlfare connection from ezoic

- changed DNS server values back to host standard values

- checked my ads.txt. 

Could you tell me where exactly the found code is located so I can remove it? Alternatively, do you have any idea on what other steps need to be included to finally remove ezoic code from my website?

I can not wait to be part of Mediavine Journey and want to finish the onboarding process asap. 

Thank you a lot for the help! :)

Sophie 

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Comments

22 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team

    For anyone else who runs into the conflicting ad code message, here's an in-depth help article that goes over how to remove conflicting ad code from your site and where you typically can find the conflicting code. Please read over all of the troubleshooting steps and if you need assistance or can't find the code, reach out to your host or developer for assistance.
     

  • Sophie Kaluza

    It is fixed, no need for support anymore! :)

    0
  • John
    • Journey Support Team

    Hi Sophie! Thanks for letting us know, that's great news. 

    0
  • Ariana Wimsett

    Hi Sofie, how did you fix it? I raninto the same issue and can't find any scripts running. 

    0
  • Gloria Barr

    Would like to know that as well.

     

    0
  • Support
    • Journey Support Team

    Hi Sophie Kaluza ! Would you mind letting us know how you fixed this so others with the same issue can see if it works for them as well? Thanks so much!

    0
  • Sophie Kaluza

    Yes of course, so basically I was looking for the wrong code - there was no more ezoic but there was still some Adsense code somewhere even though I never ran ads on Adsense. I disconnected my Adsense account  from my blog and the issue was resolved :) 

    0
  • Amanda Smallwood

    Hi! 

    I am having the same issue! How was it resolved? 

    Thank you!!

    Amanda

    0
  • Gloria Barr
    Edited

    So…we should not use Adsense at all if using Mediavine Journey?  You have to be approved my Adsense (I Am) but not using it?

    0
  • Support
    • Journey Support Team

    Using AdSense is a conflict because it's another programmatic ad provider. So you're correct, you should not be running it once you've onboarded with Journey.

    0
  • Gloria Barr

    Thanks…I had no idea.  Any resources on how to pull all my adsense ads?

    0
  • Gloria Barr
    Edited

    Hi, Karla.  I pulled my Adsense ads…still shows a conflict.  Does it take a while for this to take effect?  You are my only hope, Karla!!

    0
  • Ariana Wimsett
    Edited

    PS: this has been fixed! I found the link https://www.[yoursitename].com/wp-admin/admin.php?page=grow-journey-enable  and once I went through the setting up, the ads.txt issue was resolved and now they are visible.

     

    I'm now having issues with ads.txt, I got the bellow error message.

    When I tried to click “troubleshoot here” link, it doesn't take me to the dashboard. instead it's taking me to a 404 page.

    I have read somewhere here in the help section that the link might be wrong and the support team member gave a link url to paste and replace the website with our website name and it will take you to the set up page.

    Unfortunatelly, I can't find it. If you know what I mean, can you please send the URL to me as well?

    Thank you!

    0
  • Gloria Barr
    Edited

    Should i remove this code?   <script>  (adsbygoogle = window.adsbygoogle || []).push({    google_ad_client: "ca-pub-1347297678313627",    enable_page_level_ads: true  }); </script>

    And if so, how?

    0
  • Support
    • Journey Support Team

    Gloria Barr We're still seeing Ezoic ads running on your site, which will need to be removed before running Journey ads. Here's an article that goes through how to remove Ezoic from your site, and if you need any additional assistance removing the ads, you would just want to reach out to Ezoic's support team!

    0
  • Gloria Barr
    Edited

    Thanks Rachel.  That's great, but they make it real hard to drop them.  Now they say my site is integrated, so I can't go any further, but have no idea what that means and, of course, they don't say how to un-integrate.

    Maybe something to do with nameservers?  Way over my head.  Will contact Lightningbase (my host).

    0
  • Gloria Barr

    Hi Rachel,

    Got this info from my host:

    Thank you for contacting us.

    We have checked for any EZOIC-related plugins on your account and did not find any entries associated with EZOIC.

    Additionally, we reviewed your .htaccess file and found no indications of EZOIC integration.

    Upon examining your Name Server (NS) settings, we found that it is pointed to a remote end:

    thecatholictravelguide.com. 172800 IN   NS  beaver.ezoicns.com.
thecatholictravelguide.com. 172800 IN   NS  bobcat.ezoicns.com.
thecatholictravelguide.com. 172800 IN   NS  coyote.ezoicns.com.
thecatholictravelguide.com. 172800 IN   NS  toucan.ezoicns
    0
  • Support
    • Journey Support Team

    Hi Gloria - you'd have to change your name server settings at your registrar, which is where you purchased your site's domain. Your host might have that information, but we wouldn't be able to know that on our end. Ezoic has a list of registrars here with instructions on how to change your name servers for each. 

    Your host should be able to tell you what to change the name servers to if necessary once the Ezoic name servers are removed, but we're unable to advise beyondt that and you would need to get more information from Ezoic or your host since name server settings are out of our scope.

    0
  • Gloria Barr

    My host is changing my nameservers….takes up to 72 hours I believe.  Then, hopefully, I will be able to get going with Journey.

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  • Gloria Barr

    Problem solved….nameservers changed and EZOIC  ads are dropped.

    0
  • Evan Shepard

    Hi Rachel, I am having the same issues. I started onboarding with Newor Media (but never actually showed ads) before getting into Journey. 

     

    I have removed their plugin and the same with site kit for Google AdSense but I am still getting the error that there is conflicting code. I have tried clearing the cache through plugins and Cloudflare but nothing seems to be working. 

     

    0
  • Support
    • Journey Support Team

    Hey Evan Shepard  - I was able to see adsense code on your site until I manually cleared your site cache on my end. If you haven't recently, try clearing out all sitewide, serverside, and any CDN caching in place, followed by going through onboarding once more. 

    0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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