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Ads & Payment Questions

Muhammad Ahmed

Hi so i just turned off ads and then setup journey on this site, and i have some confusions that are needed to be clear.

So i installed the grow plugin and activated the journey ads script, its integrated now, and its at the moment its showing mostly grow ad banners. there is a slight issue though with the sticky sidebar ad you can check its ruining my layoout on mobile and on dekstop as well, you know when scrolling its getting overlaped by my sticky header.


Now the 2 questions i have is about payments i have set my payment, but i dint got the option of domestic us ach transfer, i do have a us ach account details that i have from wise, is there a option i can use that.


Now the 3 thing is this account is on the sites email, how can i transfer it to my personal email (REMOVED) thanks.


Have a lovely day 

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8 comments

Date Votes
  • Official comment
    Support
    • Journey Support Team

    Hey Muhammad Ahmed! We were able to make some adjustments so your ads should be displaying correctly! 

    You can change your account information right within the Grow settings, you can check out this help article here. You'll essentially add the new email address as owner and then remove the old one. 

    Payments- Go back into your payments profile found here:

    You should be able to choose the ACH deposit here

  • Muhammad Ahmed

    Hi thanks, now things are looking great, one last thing when i got the journey ads mail i was in the process of listing the site for sale, my question is if i were to sale the site how will the transfer process work.

    1
  • Support
    • Journey Support Team
    Edited

    We are still working out the final details on how we will be moving sites and owners, to ensure it's a smooth process. We'll update here!

    0
  • Muhammad Ahmed

    Hi karla, Thanks for the response, i guess i need to stop the selling process at the moment

    0
  • Muhammad Asim Chaudhry

    Hello, what are your charges for receiving a wire transfer? 

    0
  • Support
    • Journey Support Team

    Muhammad Asim Chaudhry you can find those fees listed here in the help center.

    0
  • Muhammad Ahmed

    Any update on this:


    We are still working out the final details on how we will be moving sites and owners, to ensure it's a smooth process. We'll update here!

    0
  • Support
    • Journey Support Team

    Muhammad Ahmed we are still working on this, I hope to have an update here soon!

    0

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Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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