Not receiving emails
Answered
I have been selected with Journey. I have clicked the link in my Grow Publish Portal to accept it and it says to check my email to verify. I am not getting the emails. I have clicked it multiple times and I never get the email. I have checked my spam as well. What should I do?
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Hi Miranda Lamb ! Just resent it so it should come in over the next couple of hours if you don't see it immediately. Thanks!
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Rachel, I have still not received my email.
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Hi Miranda Lamb - could you make sure you don't have any filters or auto-sorting settings enabled? It looks like the email went through on our end, so just want to rule other factors out. Thanks!
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Rachel, I finally found it. Thought it would be labeled from Journey. Thank you!
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Hello! I am also having the same issue and the email in the webite is correct. Would you mind sending me the email again? I hve checed spam and all other folders on gmail.
Thank you so much!
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Hey Hush - it looks like you have a pending ownership change for your Grow account - could I have you start by finishing up this change, followed by attempting to send that email once more?
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Support I have removed the new email. Now please send me for current email ownership and also send me confirmation email, I will do it serially.
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Hi Hush. It looks like the email change may have caused a flag on the address, so the emails aren't making it to you. We're taking a look at this right now and will update just as soon as we have more information. Thanks!!
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Thanks. Problem solved.
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Fantastic, thanks so much for letting us know!
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Hi, I am facing the same issue. I haven't received the verification email even after clicking the link to verify a number of times. Can you help me with this, please?
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Saranya Ramanathan We've triggered it again, so you should receive it in the next 12 hours and be sure to check your spam folders and for any filters. Thanks!
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Found it! I am so sorry, I didn't realise the emails were in my Spam folder.
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Hello! I am having the same issue. Did not receive an email to verify my Journey account. Checked my spam and do not have any filters on. Thank you!
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Also, I did not receive an email that I had been accepted. I only realized when I logged in to check on the status of my application.
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Hey Ashley Pizarro - Anytime you hit that continue button, it'll resend the email. It can take up to 5 minutes sometimes for the email to actually get to your inbox. Do you mind clicking continue and then letting me know if the email still isn't in your inbox or spam?
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Hi! Yes, I've clicked it several times over the last 30-45 minutes and still do not see it or the acceptance email in my inbox or spam. I did receive an email for this notification though.
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I am having the same issue.
Tried to click the continue button many times and waited hours already. Spam checked, not there either.
Can I also get an email trigger?
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Hello!
I have the same problem as people before me - I was accepted today but can't seem to verify my email. I have checked all my folders and checked to make sure my email is correct, but still no email…
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Hi. Rachel said my email had been triggered again about 4 hours ago, but it still hasn't come through. The email that the portal says it has sent to is correct and I've re-checked my spam folder but still nothing in there either.
Can you help? What email address does it come from? I received a couple of other grow emails but not the acceptance one or this verification one.
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Hi Fiona Spinks ! The email should be from noreply@mail.grow.me. We checked our logs though, and all of the emails we've sent have bounced. This would indicate there's an issue with the email address associated with your Grow account receiving emails. I would reach out to your host if the specific email is through your host to have them take a look. Thanks!
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Hey there,
I have the same problem as everybody else. I was accepted today but can't seem to verify my email. I have checked all my folders and checked to make sure my email is correct, but still no verification email.
Thanks!
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Hey Nadezda Ershova - Could you click the continue button when setting up in your Grow Publisher Portal and let me know if that email doesn't show up within 10 minutes? (Be sure to check both your inbox and spam folder again just to be safe!)
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Also accepted today, and also not receiving the verification email - not in inbox or spam. Could you please retrigger for me too?
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Hi Lisa ! It looks like your account is active now, so you should be all set here.
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Thanks Rachel -yes, I received it about 5 hours after I posted this - thanks :)
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Hi! I seem to be having the same issue as other users on this thread where I'm not receiving the email validation email. I've clicked the “Continue” button in set-up flow several times over the last few days, but still not seeing anything in my inbox or spam folder. Would someone from the team be able to help me troubleshoot? Thanks!
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Hi Laura. Seeing the site as active, so you should be all set as well. Thanks!!
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Hi there- I am having the same problem :0(
Rachel from customer service triggered the email to be sent to me again and asked that I comment here if I did not receive the email. Sadly I have still not received it and it's been two days.
I'm really excited to start running Journey ads on my site, hopefully this glitch can be fixed 🤞
And the email above is the correct one on file with the Grow Publisher Portal.
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Hi Emily Sego ! Could you check again? I just re-triggered it. Let me know if you don't get it by this evening.
Thanks!
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