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Big discrepancy between Journey sessions and GA ones

Answered
Hollie

Why are my Journey sessions so much lower than my GA and Clicky sessions? There's more than a 200 difference between the two.

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Comments

44 comments

Date Votes
  • Zurab Kereselidze

    So there is one script by Grow which was given during trial period and monitors sessions and views, and there is another script by Journey which places ads on the page. I want to be sure I still need to have both scripts in html files. Can anybody confirm this?

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  • Support
    • Journey Support Team

    Zurab Kereselidze Yes, that's correct! You need both scripts to run Journey for the reasons you've outlined.

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  • Triana Tinajas Balboa

    We are seeing more than 50% sessions in Google Analytics than in Grow… I mean, GA4 shows that in the last 7 days we had 14,4K sessions and Grow shows only 5,3K… That is A LOT LESS.

    Could you please fix that? Is obviously affecting our ad revenue.

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  • Support
    • Journey Support Team

    Hi Triana Tinajas Balboa - Your earnings and impressions are tracked separately by the ad server, and they're not based on analytics. This means that your earnings will still be accurate and unaffected by any analytic issues that may occur.

    1
  • Triana Tinajas Balboa

    Hi Mary,

    Correct me if I'm wrong, but more page views, more sessions and more impressions is more ad revenue, isn't it?

    And if I'm seeing a lot less sessions, page views and impressions in Grow than in GA4… it does affect our ad revenue. Is that correct?

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  • Support
    • Journey Support Team

    Triana Tinajas Balboa Your revenue is paid directly from the advertisers based on the ad impressions your readers see. This means that even if the session data isn't aligned, you still did get paid for every user that was served an ad. So because that's tracked entirely independent of analytics, your earnings would be correct. 

    Not every session is going to earn the same amount of impressions because all traffic earns differently based on a number of different factors (like device, geography, even browser!) 

     

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  • Ioulia Droulia

    Usually there is a small difference between my GA sessions and journey sessions, about 100. But since 21st November, the difference is quite big. About 50% of GA sessions are missing. 

    Was there a script update or something that might have caused Journey sessions to be way off?

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  • Sara

    Has this been fixed?

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  • Guideduchien

    Hello,

     I've been experiencing this problem since around November 18. My session count has more than halved, while my "real" traffic on ga4 has not dropped.

     It's been working fine so far and I haven't changed anything.

     Can you do anything to make it work again?

     Thanks in advance

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  • Support
    • Journey Support Team

    Hi there! Our data team is reviewing analytics from around 11/20 onward since they seem unusually low for some sites. This isn’t revenue impacting at all - it’s only an analytics reporting issue. We'll post updates in this open thread whenever we have more information.

    Thanks!

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  • Chris Huber

    Same issue here as others described. My GA4 sessions are about 50-60% higher than Grow sessions. 

    I also noticed that my Grow ads take a while to load upon initial page load. I wonder if that has something to do with it. 

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  • Alexander Marcus

    We are also seeing this problem. We use multiple tools to track our analytics, primarily GA4 and Clarity. We have noticed that the recorded sessions on Journey are very low when compared to both of these other tools.

    Whilst we understand some variation in data collection is inevitable, we have a hard time understanding why Journey's numbers are so much lower than both other tools. 

    We'd also appreciate this being looked into. 

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  • Julie Boston

    I am missing 8k sessions, Google analytics says I have 41k sessions and Mediavine dashboard says I have 33k. That's a lot of missing sessions. I am missing 600 just from yesterday. This is a huge discrepancy and a lot of missing money I would like accounted for. Pageviews however are pretty much spot on. My pages per session is also spot on. 

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  • Support
    • Journey Support Team

    Hi Julie Boston - we've commented on this a few times, but I wanted to jump in.

    When Google Analytics is connected to your site, we use ‘session start’ data from Google Analytics as ‘session’ data in your journey dashboard. 

    Session data is not used when calculating earnings. You're paid through impressions, which is tracked independently through the ad script. This means that even if Google Analtyics were missing from your site, you would still be accurated paid based on impressions. 

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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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