If you notice that you can see the adhesion ad (the ad that sticks to the bottom of the screen as you scroll) on your site, but you are missing content ads and/or the sidebar ad, then it's likely a targeting issue that’s preventing our ad script from placing in-content ads or the sticky sidebar ad.
Our script works by finding unique classes and IDs in your theme’s underlying HTML to identify the main content area of your post and strategically load in-content ads between paragraphs, images, and other elements of your content.
The most common reason that our script cannot target ads in the content or sidebar is the use of page builders or Content Management Systems that heavily nest the elements Journey looks for when placing ads. This makes it difficult for the script to recognize those unique classes and ID’s that contain the main content of your site.
Additionally, unrecognized themes could be a common reason. Even certain plugins can change your posts' layout, preventing ads from showing in the content or sidebar correctly.
Did your ads go missing after a theme change? Post here!
Page Builders
Page builders nest content in a way that makes it hard for automatic ad targeting. Some Examples of popular page builders are:
- Elementor
- Divi
- Beaver Builder
- Thrive Architect
- Avada
- Tagdiv
- Wp Bakery/Visual Composer
You can learn more about page builders and why targeting may be difficult and unreliable for them here.
Squarespace & Shopify
Similar to page builders, Squarespace and Shopify nest content in a way that can also potentially cause issues for automatic targeting. If you experience issues with content ads showing on any of these platforms, we suggest using a supported theme on WordPress such as Trellis.
Wix
At this time we are unable to work with Wix websites on Journey. We have noticed issues on Wix’s end with implementing in-content ads that we could not resolve - drastically impacting the publisher's income.
Supported Themes
Journey is compatible with most popular WordPress themes, however, there’s a chance that your theme has classes or id’s that Journey doesn’t recognize yet. If you toggle to a basic WordPress theme(Twenty Twenty-Three or Twenty Twenty-Four) and you see ads in the content area, then this can be an indicator that your original theme isn’t compatible with Journey yet.
If you are looking for a theme that is supported by Journey, take a look at our theme Trellis! Your ads will be automatically targeted with Trellis so no need to worry about theme compatibility issues.
Plugins
In rare cases, plugins can nest content under a different container. If you think a plugin is the culprit, you can try disabling plugins one by one to see if you can narrow it down.
What do I do if I want to keep my CMS, Theme, or Plugin that’s incompatible with Journey?
Presently, Journey offers no workarounds for ad solutions with an incompatible CMS, theme, or plugin. However, the end goal for Journey is to be a solution for as many publishers as possible and we’re working hard to offer native compatibility with more CMS’s, themes, and plugins as time goes on. We will update the community as these new solutions are released.