Support

Heidi Bruaw we've had a chance to review your site and we can confirm that the script has been added to your site as well.  It's possible there's a firewall or security service that's preventing ou...

Jason Hitchcock I just wanted to follow up and let you know that an option to disable ads on specific pages is available.  All you would need to do is paste this HTML into the body of the page you ...

Hi Jason, while there aren't any current options for adjusting frequency, we will have an option shortly to remove ads from individual pages.  Once that's available, I'll be sure to follow up in th...

Hi Ashley, we've just had a look at your site and ads are loading great for us on desktop on mobile on your homepage and posts like https://confessionsofagroceryaddict.com/tomato-roasted-red-pepper...

I just double-checked on our end and ads are loading great.  If ads are only loading on your end in incognito, then it usually means that you can clear your browser cache or it could mean you have ...

Ok, I've spoken with our engineers and we're forcing the ad script to be active on your site again.  We're still looking into what might have caused this issue, but at least in the meantime you sho...

That's strange!  The “Enable Ads Script” button is ultimately a link that takes you to the Journey page of your Grow For WordPress settings in the WordPress Admin.  Could you try going to your Jour...

What I would recommend is logging into your WordPress Admin and then going to the Journey dashboard and clicking Enable Ads Script.  Clicking that button should just link you to an area of your Wor...

Hi Julie!  We can confirm the ad script is on your site and there are no obvious conflicts at play.  It just looks as if the script hasn't been enabled yet.  Could you go to the Journey Settings se...

In that case, you actually have two options.  You can go back to the Journey dashboard, click Install Manually, and then have your friend insert the ad script in the same manner they added your Gro...