Journey Ads Not Working On Mobile

Answered

April 20, 2024 18:06

Hey y'all, got Journey set up on my site and the ads look great on desktop, but they're non-existent on mobile. Obviously this isn't great for earnings since 95% of my readers use mobile. Can someone please help me troubleshoot?

Comments

1 comment

Support

Journey Support Team

April 22, 2024 16:43
Hi Ashley, we've just had a look at your site and ads are loading great for us on desktop on mobile on your homepage and posts like https://confessionsofagroceryaddict.com/tomato-roasted-red-pepper-soup-with-gouda-cheese-crisps/. However, on other posts like https://confessionsofagroceryaddict.com/ricotta-everyday-cake/ we aren't seeing our script inserted and can still see some old ads.
It's possible that there is some caching at the server level that's serving old versions of your site without our script. We'd recommend clearing the caching from any caching plugin you might have installed and reach out to your host to see if they have any server-level caching that can be cleared.
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Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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