Support
- Journey Support Team
Support Engineering Manager
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Recent activity by Support-
Hi Arie! I'm seeing ads running on your site too, so it's possible you're not seeing ads due to browser caching or an ad blocker. Everything is looking good on our end, though! I would just check y...
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It's looking good on my end now when I bust the cache, so I would just clear out any caching plugins, CDN caching (like Cloudflare), and have your host clear your server side caching. Then you shou...
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Hi Andrew! It looks like you have the script wrapped in a style tag. Here's what I'm seeing:<style class="wpcode-css-snippet"><script type="text/javascript" async="async" data-noptimize="1" data-cf...
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Hey Kerry! I noticed ads are up on the site now, so it looks like whatever was blocking the script was adjusted or removed. Do you happen to know if your host made any other changes? Thanks so much!
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Thanks for checking with your host! I would have them whitelist our user agent, which is MediavineMetadataParser, and then let us know if it does the trick.
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Hey Kerry! It looks like we're unable to pick up your ad script or ads.txt file. Could you follow the steps in this troubleshooting article to make sure everything is set up correctly? It's likely ...
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Good morning! If you add a trailing backslash to the end of your privacy policy URL, then it should be able to see the privacy policy. So for example, you would enter privacy-policy/ instead of jus...
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Hi Lyn,Glad they were able to figure that out and thanks for passing along that information! Ads won't be enabled until you finish the onboarding steps. For the privacy policy, if you put in https:...
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Hi Lyn - thanks for writing in! It looks like we're running into some sort of Cloudflare firewall or security setting. Could you have BigScoots disable any firewalls or security settings in Cloudfl...
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Official comment Hi guys! We're looking into this on our end since it appears to be a widespread issue, and we currently have a thread about it here. We'll post all updates in that thread and hopefully will have th...