Unable to Access Dashboard

Jeena

May 12, 2026 16:53

Hi,

I have been unable to access my dashboard for the past 2 days and keep receiving an error message (screenshot attached).

Could you please look into this and let me know if this is a known issue or if there is something I need to do on my end?

Thank you

Jeena

Comments

1 comment

Support

May 12, 2026 18:24
Have you tried an incognito or private browser window or accessing your dashboard in another browser? Does clearing your browser cache and cookies help?
0

Journey is Self Supported

Our support staff is monitoring this forum everyday for bugs related to ad delivery, the display and functionality of the Journey dashboard, and any bugs related to the onboarding process. We are typically unable to assist with non-bug related issues like RPM performance expectations, issues setting up the ads.txt file, and questions already answered by our existing help docs. Read here for a more detailed breakdown of how Journey is self-supported and our recommendations for how to find answers to common issues.

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